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Your ck998 account connects directly to the wallets you already carry — bKash, Nagad and Rocket — so every deposit goes from your phone to your account balance in steps you already know. Availability depends on your local law and eligible region; check the account area for the routes currently shown to you.
Opening the cashier from your account dashboard shows you the deposit routes currently active for your region. Each route is labelled by wallet — bKash, Nagad or Rocket — so you pick the one that matches the app already on your phone. The amount field accepts what the wallet allows; no need to convert or estimate. Once you confirm on the wallet side, the reference number appears in your ck998 transaction history.
Log in and select the deposit section from your account dashboard. The available wallet routes for your region are listed there.
Select bKash, Nagad or Rocket — whichever matches the wallet app you are using. Follow the fields shown on screen exactly.
Type the amount within the range shown in the cashier, then confirm on your wallet app. Do not close the page until the wallet confirms.
Once the wallet sends confirmation, your account balance updates. The deposit also appears as a line item in your transaction history.
Withdrawals follow a path similar to deposits: you open the withdrawal section in your account, select the wallet you want the funds sent to, and enter the amount. The wallet number you provide must belong to you — submitting someone else's number will hold the request until verification is completed. After submitting, the request enters a queue visible in your account history with a pending status. We do not quote a specific payout window because processing depends on wallet load and account verification status.
Access the withdrawal page from your signed-in account menu. Only the wallet routes available to your account tier are shown.
Choose bKash, Nagad or Rocket. Enter the wallet number registered in your own name to avoid verification delays.
Type the amount within the limits displayed on the page. Amounts outside the shown range will not proceed past the submission step.
Your withdrawal appears in transaction history with a status label. Follow any additional identity steps shown before the status clears.
Before a withdrawal is released, the account area may prompt you to complete identity or wallet-ownership checks. What appears on screen depends on your account status at that moment — we do not publish a fixed document list here because the required fields update to match the current state of your account.
Work through only the fields your account page actually shows. Do not submit documents not requested; extra uploads can delay rather than speed the check.
The wallet number on file must match the one you use to deposit and withdraw. A mismatch triggers a hold until you confirm ownership.
Updating your contact details or switching wallet numbers may restart part of the check. Complete the new prompts before submitting a withdrawal.
If any verification field is unclear or a step does not load correctly, reach our support team via the contact route on the ck998 site.
The payment routes available in your cashier reflect the wallets most commonly used across Bangladesh. Each option is presented by name in the deposit and withdrawal screens so you can match it to the app on your device without guessing. Availability depends on your account region and the current status of each route — always check the cashier for what is live for you at the time of your transaction.
bKash is shown in the deposit and withdrawal cashier for eligible accounts. Use the same bKash number registered to your ck998 account to avoid confirmation delays.
Nagad appears as a separate route in the cashier. Follow the amount fields shown on screen; the Nagad app on your phone handles the confirmation step.
Rocket is listed alongside bKash and Nagad in the cashier. Match the Rocket number you submit to the one linked to your account for smooth processing.
Every deposit and withdrawal generates a record on two sides — one in your ck998 transaction history and one in your wallet app. Comparing these two records is the clearest way to confirm that a transaction completed correctly. The reference number is the link between them: the same code appears in both places when the transaction went through cleanly. If the numbers do not match or one side is missing an entry, that is the detail to bring to support.
Every transaction carries a reference number visible in both the ck998 history tab and your wallet app receipt. Note this number at the time of the transaction — it is the key detail for any follow-up query.
Account history shows status labels such as pending, completed or under review. A pending label means the transaction is still in progress; completed means funds have moved; under review means a check is active.
Open the history tab in your signed-in account to see a full list of deposits and withdrawals with dates, amounts and statuses. This is the authoritative record on the ck998 side.
Save your wallet app receipt or screenshot until the status in your account history shows completed. If a dispute arises, the wallet receipt and the ck998 reference number together give support what they need to investigate.
Several checks sit between your wallet and your account balance to confirm that funds move between accounts that belong to the same person. These are not obstacles — they are the reason a completed withdrawal is one you can rely on. Check each of the safeguards below to understand what the platform does and what you can do on your end to keep the path clear.
Always access ck998 through ck998. Bookmark the address the first time you log in. Transactions initiated from a lookalike domain do not reach our system, and we cannot recover funds lost through phishing pages.
The wallet number used for deposits must match the one on your ck998 account. This one-to-one match is how we confirm that the person depositing and the person withdrawing are the same account holder.
When an identity check appears in your account area, complete it before submitting a withdrawal. The fields shown are specific to your account state — follow what is on screen rather than assuming a standard document set.
If a transaction is delayed or a status does not update, reach our support team through the contact route listed on the ck998 site. Have your transaction reference number ready — it is the fastest way for support to locate the specific record.
The questions below cover the situations that come up most often around deposits, withdrawals and account records at ck998. If your question is not here, the support route on the site is the next place to check.
The cashier shows the wallet routes active for your account region. bKash, Nagad and Rocket are the local wallets on ck998. Open the cashier after logging in to see which routes are currently available to you.
Wallet-to-account confirmation depends on network conditions. Check your transaction history for a pending or completed status. If the status has not changed and your wallet receipt shows the transfer went through, contact support with the reference number.
The withdrawal wallet should match the one registered on your account. Sending to a different wallet number triggers an ownership check. Complete any verification steps shown in your account before the withdrawal can proceed.
The cashier displays the amount range for each transaction at the time you open it. We do not publish a fixed minimum here because limits can vary by route and account status. Follow the range shown on screen.
First check whether any verification step is waiting in your account area. If there are no pending prompts and the status has not changed, contact ck998 support through the published contact route and provide your withdrawal reference number.
Open the transaction history tab in your signed-in account. Each deposit and withdrawal entry carries a reference number alongside the date, amount and status. That number matches the one in your wallet app receipt for the same transaction.